Privacy Policy | Novadent Dental Clinic Lagos

Privacy Policy & Terms of Use

Effective Date: 1 January 2026. This Privacy Policy explains how Novadent Dental Clinic collects, uses, stores and protects your personal information when you visit our website at novadent.ng or use our dental services. Please read it carefully.

Content

Introduction

Who we are and what this policy covers

Novadent Dental Clinic (“Novadent”, “we”, “us”, or “our”) is a private dental practice located at Maroko, Victoria Island, Lagos, Nigeria. We are committed to protecting the privacy and confidentiality of every person who engages with our clinic, whether as a patient, a website visitor, or a prospective patient.

This Privacy Policy applies to all personal information collected through our website (novadent.ng), our online booking and contact forms, our WhatsApp and telephone enquiry channels, and our in-clinic registration and treatment processes.

By using our website or providing your personal information to us, you agree to the collection and use of information described in this policy. If you do not agree, please do not submit your information to us.

Data We Collect

The information we receive from you and why

We collect only the information necessary to provide our services and communicate with you effectively. This includes:

Information collected automatically

When you visit our website, we may automatically collect certain technical information through cookies and analytics tools, including your IP address, browser type, pages visited, time spent on the site, and the device you used. This information helps us improve the website and understand how visitors find us.

How We Use Your Data

The purposes for which we process your information

We use your personal information only for the purposes described below:

To schedule, confirm, and manage your appointments at the clinic
To provide dental treatment and maintain accurate clinical records as required by professional standards
To respond to your enquiries submitted via our website, telephone, email, or WhatsApp
To send appointment reminders and follow-up messages relating to your care
To process payments for services rendered
To send service information or promotions where you have given your consent to receive such communications
To improve and operate our website and digital channels through analytics
To comply with our legal and regulatory obligations as a healthcare provider

We do not sell your personal information. We do not share your data with advertisers or third-party marketers. Your health information is treated with the strictest confidentiality at all times.

Legal Basis for Processing

Why we are permitted to use your information

We process your personal information on the following legal grounds under applicable Nigerian data protection law, including the Nigeria Data Protection Act 2023 (NDPA):

Contract performance:Processing is necessary to fulfil our service agreement with you as a patient or prospective patient.
Legitimate interests:We process certain data to operate and improve our clinic and website, where those interests do not override your rights.
Legal obligation:We retain clinical records as required by healthcare regulations and professional standards.
Consent:Where we send marketing communications or use non-essential cookies, we do so only with your explicit consent, which you may withdraw at any time.
Vital interests:In an emergency, we may process information to protect your health or safety.

Sharing Your Data

Who may access your information and under what circumstances

We do not share your personal information with third parties except in the following limited circumstances:

Referral specialists:If your treatment requires a specialist referral, we share your relevant clinical records with the receiving practitioner, with your knowledge and where necessary your consent.
Service providers:We may share limited data with trusted third-party suppliers who help us operate our website and systems (such as hosting providers and appointment software). These providers are contractually bound to keep your data confidential and may not use it for any other purpose.
Legal requirements:We may disclose your data if required to do so by law, court order, or a competent regulatory authority.
Emergency care:If you are incapacitated and require urgent treatment, we may share necessary health information with emergency services or treating hospitals.

In all other cases, we will ask for your explicit consent before sharing your personal information with any third party.

Data Retention

How long we keep your information

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.

Clinical and treatment recordsare retained for a minimum of six years from the date of last treatment, in compliance with applicable healthcare regulations. For patients who are minors, records are retained until the patient turns 25, or for six years from the date of last treatment, whichever is longer.
Contact and enquiry recordsfrom website forms or communications are retained for 24 months from the date of the last contact, unless you become a patient, in which case the clinical retention period applies.
Financial transaction recordsare retained for seven years in line with our accounting obligations.
Website analytics datais retained in anonymised or aggregated form and does not personally identify you after processing.

When your data is no longer required, we securely delete or destroy it in accordance with our data disposal procedures.

Security

How we protect your information

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

Secure storage of digital records with access limited to authorised clinical and administrative staff
Physical security controls at the clinic premises
Confidentiality training for all staff who handle patient data
Secure transmission of data using industry-standard encryption where applicable

Please be aware that no method of data transmission over the internet is completely secure. Whilst we take every reasonable precaution, we cannot guarantee absolute security of information transmitted to us online.

If you suspect that your personal information has been compromised, please contact us immediately at hello@novadent.com.ng.

Cookies

How we use cookies on this website

Our website may use cookies, which are small text files placed on your device to help the site function correctly and to improve your experience. We use the following types of cookies:

Strictly necessary cookies:Required for the website to operate. These cannot be disabled without breaking core functionality.
Analytics cookies:Help us understand how visitors use the site so we can improve it. We use anonymised data only and do not identify individual users.
Preference cookies:Remember your choices and settings for a more personalised experience.

We do not use advertising or tracking cookies. You can control cookie settings in your browser at any time. Disabling certain cookies may affect the functionality of some parts of our website.

Children

Processing data relating to minors

Novadent provides dental services to patients of all ages, including children. Where a patient is under the age of 18, we collect and process their personal and health information only with the knowledge and consent of a parent or legal guardian.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information directly from children under 13 through our website. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

Clinical records for minor patients are retained in accordance with the extended retention periods described in Section 06.

Policy Changes

How we notify you of updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you directly.

We encourage you to review this policy periodically. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

The version of this policy in effect at the time of your visit or treatment is the version that applies to your data.

Contact Us About Privacy

How to reach us with questions or requests

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint about how we handle your information, please reach us through any of the following channels:

Phone: 0906 634 5296
Email: hello@novadent.com.ng
Address: Unit 2, 36 Land Bridge Ave, Maroko, Victoria Island, 101241, Lagos

If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.